Refund Policy

1. General Policy

Renation Advisors is committed to providing high-quality immigration and consulting services. Our refund policy is designed to be fair and transparent while protecting both our clients and our business operations.

2. Non-Refundable Services

The following services are generally non-refundable once services have commenced:

• Consultation fees after the consultation has been provided
• Government application fees paid to immigration authorities
• Document translation and certification fees
• Third-party service fees (medical exams, police clearances, etc.)
• Services that have been completed or substantially completed

3. Refundable Circumstances

Refunds may be considered in the following circumstances:

• If services have not yet commenced and cancellation is requested within 48 hours of payment
• If we are unable to provide the agreed-upon services due to circumstances beyond our control
• If there is a material breach of our service agreement on our part
• If duplicate payments have been made in error

4. Partial Refunds

In cases where services have been partially completed, we may offer a partial refund based on the proportion of services not yet rendered. This will be assessed on a case-by-case basis.

5. Refund Processing

Approved refunds will be processed within 14-21 business days from the date of approval. Refunds will be issued to the original payment method used for the transaction. Processing times may vary depending on the payment method and financial institution.

6. Visa Application Outcomes

Please note that visa application outcomes are determined solely by government authorities. We cannot provide refunds based on visa application denials or rejections, as these are outside our control. Our services include professional guidance and application support, not guarantees of approval.

7. Requesting a Refund

To request a refund, please contact us through our website or email with the following information:

• Your full name and contact information
• Transaction reference number or invoice number
• Reason for refund request
• Supporting documentation if applicable

8. Dispute Resolution

If you are not satisfied with our refund decision, you may request a review. We are committed to resolving disputes fairly and will work with you to find a mutually acceptable solution.

9. Contact Information

For refund inquiries, please contact us through our website contact form or use the contact information provided in our footer. We aim to respond to all refund requests within 5 business days.